Frequently Asked Questions
What is DealADayGolf.com?
A website that sells great golf products at incredible deals every day.
How are your prices so low?
Because we compete! Hard! We sell as low as we can go to beat the competition. Sometimes, that is not easy to do, but we do it even if our margins are next to nothing. All of our products are guaranteed to be authentic. We do not deal with any questionable suppliers. We know that in the golf resale business, there are many on-line resellers who buy cheap, counterfeit clubs from China and try to pass them off as the real deal. Ebay resellers are notorious for this. Be very careful. On Ebay, trust the phrase, “if it seems too good to be true, it probably isn’t”. At Deal A Day Golf, everything we sell is the genuine article. We stand by that.
Can you give me a product’s authorized serial number before I buy it?
Yes. Absolutely. If you would like us to supply you with an item’s exact manufacturer’s registration number before you consider buying any item from us so that you can verify the authenticity of the product we’re selling, we will. We also applaud your desire to avoid buying counterfeit merchandise.
What is the Catch?
The catch is that you never know when a product you are dying to get will come up for sale on Deal A Day Golf. You’ll see that the prices we offer are cheaper by a mile than what you’ll find in retail outlets. Because we love golf, we enjoy finding a great deal just like you do.
What do you do with my contact information?
Nothing. Your information is for Deal A Day e-mail alerts only. We DO NOT share information. Period!
What is your shipping time?
It’s our practice to have your order shipped on the same day you place it if you place the order before noon PST. To keep pricing down, we ship almost exclusively with USPS. Please allow 7-10 days for delivery. Sorry, no pickups.
I just missed today’s item. Can I still get one?
Only if it is in the Past Deals section. Once an item sells out, you’ll have to wait until it comes back again. If we still have one in inventory, we’ll gladly sell it to you. Just email us with your request.
I want to talk to a live person. Do you have a number I can call?
Yes. If you have a problem with any order, call 480.229.1236. If you need to leave a message, please give us your phone number, order number, email address and a quick message. We’ll return your call at our next convenience.
Will you tell me what tomorrow’s product will be?
Maybe, if you catch us on a good day. No guarantees.
What payment options do I have?
You can pay for your orders using VISA, MasterCard, American Express, Discover or Paypal.
How do I return my order?
We give you a 14-day return period (from the date you receive the shipment) on all products we sell. Depending on the nature of the return, we have different options. We only accept returns and refunds on golf gear that is still in its NEW condition. This means that the product or club will need to be in its original condition as you received it; e.g. shrink-wrapped, sealed, unused, unworn and still in the bag. If it’s apparel, the tags cannot be removed. No used, modified, opened, worn or test driven products will be given a refund. We don’t resell used items, and are not responsible for taking back that new club you ordered if it doesn’t make you the second coming of Tiger Woods. Take that up with the manufacturer.
We offer our customers a full refund on products that are defective from the manufacturer, damaged by mishaps during shipping, or misrepresented by us in the description we provided on our website. A full refund includes the original purchase price of the item and shipping and handling charges you paid to receive it. If we send you the wrong club, sorry, we’ll take it back and pay your return postage as well.
We may offer partial refunds on new items. A partial refund includes the purchase price of the item you ordered and any applicable sales taxes (AZ residents only). We do not refund the original shipping and handling charges you paid when we sent the item to you. For example, if you purchase a driver for $139.99 and $9.99 S/H, and later wish to return it for any reason other than the ones we mentioned above, we will refund you the purchase price of the item, or the $139.99, if (and only if) the item is still in its brand new condition. The initial $9.99 S/H charge you incurred for postage has already been paid to the mail service and will not be refunded back to you.
You may return an order within 14 days as long as the item is still brand new and its original packaging is undamaged. Please don’t destroy or tear the packaging while opening your new item and then attempt to send it all back to us with a ripped box or shredded bag. This makes your new item a used one and we cannot sell it as a new item. We won’t be able to restock it or return it to our suppliers either, and for this reason, we don’t want it, can’t resell it and never want to see it again. Your best bet would be to sell it on eBay or to your buddy who probably owes you money anyway. You are also responsible for the return shipping costs to get the item back to us.
All this being said, we will try to work with you at all times, and we really want any transaction with us to be a good experience so contact us if you have any questions. If you’re unhappy with the merchandise, first, send us an email, explaining the reason. This will begin the return process. Upon receipt of the defective product, we will refund your money in the same manner you originally paid for it. Returns that include many products or larger quantities will be charged a 15% restocking fee because of the work involved to re-inventory, restock and reset all the product quantities on our website.
Do you ship outside the USA?
Certainly, but additional shipping rates will apply, and all transactions will be realized using American dollars. Our market is targeted to the lower 48 American states and our shipping rates reflect that. Shipping to Alaska and Hawaii may also incur additional shipping charges depending on the weight of the merchandise. Your order may be postponed until we have an opportunity to contact you if the shipping charges to the final destination exceed the posted shipping charges upon your checkout. Because we cannot control customs agencies worldwide, we aren’t responsible for any additional fees or taxes your country may charge to import a package.
How can I track my order?
Some shipping methods may be trackable, some may not, but rest assured your product will come. Please do not contact us within 1-8 days from your purchase, asking us, “Where is my product?”. Give the postal service a chance, they’ll get it to you.
How can I sell my company’s product on your site?
Send us an email with your thoughts. We’re always looking for good deals for our visitors.
Any more questions? Feel free to contact us.